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Privacy Policy.

Arcadia Physiotherapy is updating our Privacy Policy to ensure compliance with the new General Data Protection Regulations (GDPR) coming into effect on 25th May 2018.

This privacy policy sets out how Arcadia Physiotherapy uses and protects any information that you give when you use this website.

Arcadia Physiotherapy is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Arcadia Physiotherapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23/05/2018.

Controlling your Personal Information

In many companies consumers interact with, you may choose to restrict the collection or use of your personal information. However, as Healthcare Professionals registered with the Health and Care Professions Council (HCPC) we are duty bound by our profession to make, maintain and keep (for up to 7 years minimum) accurate and detailed information on your condition, treatment and progression. We will only gather and store information that is relevant to your treatment.

These will always be kept in their entirety under password protected and GDPR compliant software.

By agreeing to this policy you are agreeing to the use of your data purely for the purposes of Physiotherapy and where relevant appropriate sharing with other health professionals, under a secure and encoded communication system.

Arcadia Physiotherapy will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address, telephone and postal address
  • demographic information such as postcode, preferences and interests
  • other information relevant to healthcare details, documents and diagnoses

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal patient record keeping.
  • To contact other health care professionals to discuss your case or for onward referrals
  • To provide personal rehab programmes to assist your physiotherapy sessions
  • To contact you directly with the express purpose of informing you of changes to your relationship with the business, such as changing opening hours or prices.
  • To contact you directly for communication specific to your treatment plan (e.g. arranging follow up appointments, sending information to support your treatment such as exercise sheets).

The only instance in which we would not be required to ask your explicit permission to share details with other healthcare professionals is in cases of Safeguarding (i.e. cases of abuse, violation of the law or issues relating to the safety and security of children or vulnerable adults). In all other cases any information shared will only be done so with your permission, and will only ever be done with the express purpose of your health interests.

What we do NOT do with the information we gather

Arcadia Physiotherapy will never share your data with any other organisation without your informed consent.

We will not market to you directly either via post or via email. We market exclusively on our website and on platforms such as Facebook and Twitter, and these will be general posts by Arcadia Physiotherapy, not direct marketing and not using your data in any way.

In the future Arcadia Physiotherapy may begin to build an email list through which to market directly to their clients. This will only ever be via an opt-in system.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

As a Healthcare Professional, Arcadia Physiotherapy is bound by these guidelines and will abide by them. You will also be asked to confirm your consent to data storage and treatment at the initial assessment session.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The Right to Erasure (“The right to be forgotten”)

In some cases, you have the right to request all data is removed from a company’s files and returned to you in their entirety. A large amount of the data that Physiotherapy clinics collect, i.e. patient data for the purposes of treatment, is likely to be done so under either legal obligation or contractual bases of processing and, as such, will likely fall outside the scope of this right. It is important to note that this is not an unequivocal right and only applies in certain circumstances.

If you wish your data to be considered for erasure, please contact us at the email below and we will endeavour to remove all data that may have been accumulated during your time with Arcadia Physiotherapy that does not fall under our legal healthcare obligations and contract. We will write to you within 30 days of your communication explaining what we have done and what we retain.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at . We will promptly correct any information found to be incorrect.

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