In this pandemic situation there are a number of changes to Arcadia’s way of working to ensure that both you and I are kept safe and well, but are also able wherever possible to achieve lasting positive change to your physical health and overall wellbeing.
The key changes are:
Enhanced our already tight hygiene procedures to include:
– appropriate PPE provision and disposal for therapist and patient
– gaps between sessions to ventilate and thoroughly clean all surfaces
– social distancing wherever possible in our clinic
– online payments – offered before, during and after sessions for your convenience
Aim to strike a balance between safety and therapy by:
– reducing physical contact time to the minimum whilst still being effective
– doing any verbal discussion at a distance of 2m+
Please note that there are NO TOILET FACILITIES AVAILABLE at Arcadia for the time being. Please make appropriate pit stops before your appointment.
Sadly the new guidelines indicate that I can no longer offer you a cup of tea but hopefully one day we will be able to reinstate it!
Your Consent and Appointment:
Your consent as always is paramount at every point of the session. In addition I will now send you a consent form just before your appointment (in your reminder email). Please do read this email and complete the online form – this will ask you if you or any of your contacts are experiencing any Covid symptoms, and also gain your consent for treatment in the knowledge that neither I, not any of my contacts, are experiencing any symptoms either.
I will ask you these questions again at the beginning of your appointment and document your answers in your clinical notes.
I will also ask your consent to share your details with the Track and Trace system if you or I, or any of our contacts become unwell, to ensure we are doing all we can to stop the spread of Covid.
Please bear with me as I adjust Arcadia to the new regulations, but please be reassured that I am closely following all the guidelines from our regulator the Chartered Society of Physiotherapists and Public Health England.